I'm getting error message when downloading my mix that says it's timed out and lists one of the songs on my mix
- Please click the 3 dots next to the mix and choose 'refresh download.' NOTE: You may have to refresh the download more than once.
- Then, please restart your device. Power it down, turn it off, then turn it back on.
Both of these steps should resolve the issue. If the issue remains, please send a screenshot of the error message and tell us specifically what mix you are trying to play when this happens. https://www.powermusic.com/contact/