Here are some Troubleshooting tips for video playback issues:
- Switch to “Auto” in the quality menu, if available.
Auto mode automatically adjusts to the best quality of video for your current Internet connection and processing speed. We recommend using this default setting to avoid buffering delays. (You can also try to switch to one of the lower quality options.) This setting can be found when clicking on the gear wheel at the bottom of the video.
- Check your bandwidth
We require network speeds of 500 kbps or higher in order to stream our lowest playback quality (240p). You can use this speed test to get a general sense of your Internet speed during the time of the issue. Keep in mind that bandwidth can fluctuate, especially on Wifi or cellular networks.
- Restart your router and modem
Resetting your router or modem can help to refresh your connection and improve playback performance. Try disconnecting the power cord and then reconnecting to perform a hard reboot.
- Update your browser
Browser software is constantly being improved upon. Make sure you are using the latest version of your browser for peak performance.
- Close excess browser tabs or applications
Keeping too many applications open can make everything run slower, including video playback. Especially on a mobile device, it’s easy to forget which apps are running. Make sure that you completely close or disable apps instead of just minimizing their windows.
- Clear your browser’s cache
Although this may sound simple, refreshing your cache can help with many different issues, including playback.